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Orders that are received before 12:00 pm Pacific Standard Time, Monday through Friday, will generally be shipped out the same day.
PHS ships domestically and internationally via USPS first priority mail /FedEx (on special demands) Monday through Friday (except on certain holidays).
Orders to Hawaii and Alaska may also be shipped via the U.S. Postal Service.
Shipment and handling fees will be calculated automatically at check-out.
For a prompt delivery of your order, please check import regulations of Chinese herbs with the Customs Service and other regulatory agencies of your country. Some countries require special importation documentation.
PHS is not responsible for packages that are delayed, detained, or refused by Customs or other regulatory agencies. For assistance with your international shipment, please use our helpdesk.
Return of Non-Defective Goods
Except for goods returned pursuant to the Limited Warranty of these Terms and Conditions, no returns will be accepted after 30 days of invoice date or without PHS prior authorization.
Package must be closed and sealed as shipped.
Returns are subject to a 20% restocking fee.
Deliveries are supplied Monday – Friday 8:00 am to 5:30 pm (Pacific Standard Time).
Shipping may be delayed during the following holidays: New Year’s Day, Chinese New Year, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.